Coordination Council (CCC)
Coordination Council (CCC) was established
in March 1993 as a Society registered under
the Societies Registration Act of 1860. Before
taking the present shape, a group of consumer
activists representing various Consumer Organizations
gathered (in April 1992) to work as one body,
to raise one voice on issues related to consumer
interests and various Government policies and
programmes affecting the interest of the Consumers.
CCC has been actively involved in various consumer-related
projects and programmes funded by UNICEF, UNDP,
Ford Foundation, Consumer Welfare Fund and other
funding agencies as also grants from various
Ministries of Govt. of India such as MNES, MOH&FW,
MOFPI, Department of AR & PG etc for specific
projects. Earlier CCC had a long-term partnership
with a German Foundation called Friedrich-Naumann-Stiftung
(FNST), which helped in establishing the organization
and provided full support for its programmes
including infra-structural expenditure till
31st March 2002. From 1st April 2002 onward
CCC is being managed entirely by such project-related
funds. By now CCC has completed a decade of
service to the consumers of the country in general
and its Member Consumer Organisations in particular.
presently has a membership reach of over 84
leading Consumer Organizations, spread over
different parts of the country, which are, or
have been members of the Central Consumer Protection
Council (CCPC), set up under the Consumer Protection
Act. It may also be added that many more Consumer
Organisations including some new Members of
CCPC have applied for Membership of CCC. These
are under process. Its Governing Council of
12 Members consists of well-known consumer activists
belonging to established Consumer Organisations
of long standing.
CCC to be the most trusted and visible national body of Indian
Consumers and to be able to take up all issues affecting consumers interests in urban and rural areas of India.
To work in close cooperation with all the stake holders in
protecting consumer interests by providing state-of-art infrastructure for consumers grievances redressal, training, research and class action litigation having necessary resources.
Influencing policies, legislation and administrative
framework towards promoting consumer interests.
consumer protection groups to work towards
strengthening the civil society in the democratic
system of the country.
of the major concerns of CCC has been Good Governance.
CCC had accordingly launched a National Campaign
on Citizens’ Charter in July 1996 for
implementing the principles of Transparency,
Accountability, Standards of Service, Availability
of Information and an Effective Grievance Redressal
System in Public Service and has been continuing
its pioneering work in this direction. In the
process, CCC has been involved both in the drawing
up of appropriate Citizens’ Charters for
various organizations, as also in the evaluation
of their implementation in the Health, Telecom,
Railways, Insurance & Banking Sectors.
Coordination Council (CCC)
12-A Jam Nagar House, Delhi 110011
Website : www.cccindia.co, www.core.nic.in